Featured Employers

TS Group is a major player in an often-overlooked industry, specialising in large-scale communities for foreign workers and the elderly, including dormitories and hostels across Singapore, Malaysia, and Thailand. Besides just offering accommodation, TS Group constantly innovates by providing comprehensive services and solutions, such as in-house banking, catering, housekeeping, medical, and transport services. They ensure that their clients and residents receive 24/7 assistance, on top of helping them enhance their daily lives through mobile apps.

All of these helps ensure that their communities can remain well-rested, healthy, and productive.

Thanks to their success, TS Group has since expanded their portfolio beyond just providing dormitories and hostels to include co-living spaces, co-working spaces, and eldercare services.

And the man behind that success is co-founder and Chief Operating Officer (COO) Tome Oh. Running such an operation is no easy task, as creating solutions to meet the needs of clients and stakeholders can be very challenging in such a dynamic and competitive environment. Tome leads the company’s operations with a deep understanding of the importance in staying flexible and innovating in order to adapt and deliver value added services.

Reskilling & Redesigning

One of Tome’s key strategies for a more flexible and future-ready approach to operations is to ensure that his employees and processes are constantly open to change. Sometimes, this involves redesigning and revamping entire processes to improve operational efficiency.

For example, Job Redesign was necessary to reallocate internal headcounts when the demand of TS Group’s services surged beyond their usual capacity during the pandemic, reskilling existing employees to take on new and different roles to redesign processes.

Other measures include also the Career Conversion Programme (CCP). New hires with no dormitory experience were put through their in-house training to be reskilled, effectively expanding the available talent pool that Tome can tap on. This opportunity was also extended to existing employees, such as administrative staff interested in a career switch to dormitory operations.

Future-Readiness

Besides improving their processes and adapting to changes, Tome finds that conducting Job Redesign and CCP also helps his employees to gain new knowledge and skillsets, allowing them to stay relevant, competitive, and future-ready.

Tome takes on multiple approaches to ensure his employees’ future-readiness, as he never avoids getting the right training or upskilling opportunities for them.

This includes reworking HR policies and systems to ensure their relevance or collaborating with various academies such as the Institute of Adult Learning and the Singapore University of Social Sciences to establish workplace learning frameworks for operations executives working in dormitories, providing a structured training programme to enhance their skills and improve their employability.

Staying Flexible & Adaptive

Remaining adaptive and being willing to revamp processes is necessary is ensuring the future-readiness of your company.

It can be as easy as enhancing processes with solutions, reskilling employees, or redesigning a job function. All of which can be easily achievable with the help of grants and solutions!

If you would like to find out more about the benefits and financial support from Career Conversion Programmes like the ones Tome employed in TS Group, you can read more here.

Otherwise, Job Redesign can also be the right measure for you to allow the right change within your company for to optimise processes. You can do also with the help of a consultant and financial support to offset costs by up to 50%! You can find out more information here.